No sound in Zoom
If everything else plays sound but Zoom is silent, the wrong output is selected in Zoom or it's muted there. Confirm your speakers first, then fix Zoom.
Step-by-step fix
-
Confirm your speakers work: run the CheckMyMic speaker test.
-
In Zoom, open Settings → Audio → Speaker and pick the correct output device.
-
Make sure Zoom isn't muted and its volume is up.
-
Restart Zoom and rejoin.
Frequently asked questions
Sound works everywhere except Zoom — why?
Zoom has its own output selector. Set it to the device that played the speaker test tones.
How do I pick the right output in Zoom?
Open Settings → Audio → Speaker and choose your speakers or headphones, then play the speaker test to confirm.
Zoom is still silent after all of that — anything else?
Confirm the output once more with the CheckMyMic speaker test, then check the per-app volume mixer — on Windows, Settings → System → Sound → Volume mixer can mute a single app while everything else plays. Reinstall Zoom if its device list looks stale, and see our no-sound guide for your operating system.
Zoom's Test Speaker works but I can't hear people — why?
Your output changed after you joined, or you never joined audio at all. In the meeting, click the arrow next to Mute → "Select a Speaker" and re-pick your device. If you skipped the "Join with Computer Audio" prompt, click Join Audio in the toolbar first — without it Zoom plays nothing.