Microphone not working in Amazon Chime
When your mic works elsewhere but not in Amazon Chime, the culprit is usually the input device chosen inside Amazon Chime or a missing permission. Confirm the mic works first, then fix Amazon Chime.
Step-by-step fix
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First, confirm the mic itself works: run the CheckMyMic microphone test.
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In Amazon Chime, open the gear icon → Audio → Microphone and select the correct input device.
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Check the input level and make sure you're not muted inside Amazon Chime.
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Grant Amazon Chime microphone permission at the operating-system level.
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Restart Amazon Chime and rejoin your call.
Frequently asked questions
My mic works in the browser test but not in Amazon Chime — why?
That points to Amazon Chime's own device settings. Open the gear icon → Audio → Microphone and pick the same microphone that worked in the test.
Does Amazon Chime need separate mic permission?
Yes — even if your browser or system has access, Amazon Chime may need its own grant. Allow it in your OS privacy settings, then restart Amazon Chime.
Everything looks right but Amazon Chime still can't hear me — what now?
Update or reinstall Amazon Chime — device lists go stale after OS updates. Run the CheckMyMic mic test again to prove the mic itself, then check our mic guide for your operating system (Windows, macOS, and the rest): an OS-level permission or default-device change fixes this more often than anything inside Amazon Chime.
Why does Amazon Chime keep picking the wrong microphone?
Chime tends to reconnect to whatever device you used last, which is a problem the moment you switch headsets or unplug one. Before joining, use the pre-meeting device check screen to confirm the input, or reopen the gear icon → Audio → Microphone at any time and pick the correct device explicitly.